IPTV FAQ: your questions answered
Everything buyers usually ask before and after subscribing: devices, activation, the 24-hour test, payment, connections and refunds.
Frequently Asked Questions
You can use Smart TVs (Samsung/LG), Amazon FireStick, Android TV Boxes, Apple TV, iOS/Android smartphones, tablets, MAG boxes, and PC/Mac.
Yes, we offer a 24-hour free trial so you can test our service stability and channel list before purchasing.
Activation is usually instant after payment. You will receive an email with your credentials. Check your spam folder if you don't see it.
For HD/FHD content, we recommend at least 10 Mbps. For 4K content, we recommend at least 25 Mbps stable connection.
Our standard plans come with 1 connection. You can install it on multiple devices, but you can only watch on 1 device at the same time unless you purchase extra connections.
Payment, renewal and refunds
We accept payment through PayPal: with a PayPal account, or with a debit or credit card through PayPal.
No. Every plan is a one-time payment for a fixed period. When it ends, you can choose a new plan if you want to continue.
There is nothing to cancel. Your plan simply ends at the end of its period.
After activation, our team sends your server address, port, username and password by WhatsApp or email.
No. You only need to fill in the test request form with your name, email, WhatsApp or phone number and device.
No. Your login details are personal and limited to the connections in your plan. Sharing them can lead to your access being suspended.
Customers in the EU have a 14-day right of withdrawal. See our refund policy for how it works and how to request a refund by email.
Ready to start streaming?
Try Nagare free for 24 hours, or choose a plan and receive your login details after activation.