Legal

Privacy Policy

This policy explains which personal data Nagare collects, why we need it, who processes it for us and which rights you have under the GDPR.

Last updated:

1. Who is responsible

Nagare is responsible for the processing of your personal data on nagare.tv. Contact us about anything in this policy at support@nagare.tv.

2. Data we collect

  • 24-hour test requests: your name, email address, WhatsApp or phone number, device type and country.
  • Orders: your name, email address, phone number, device type, the plan, amount and date, and the PayPal transaction and order IDs. Your card or PayPal account details are handled by PayPal and never reach us.
  • Service data: the login details we issue to you and the status of your test or plan.
  • Messages: what you send us by email or WhatsApp, for example support questions.
  • Technical data: when you visit the site, your browser connects to our hosting and delivery providers, which process your IP address and basic technical data to deliver the pages.

3. Why we use your data

We do not sell your data and we do not use advertising or analytics trackers.

  • To provide your test or subscription and send your login details (performance of a contract, Art. 6(1)(b) GDPR).
  • To answer your questions and give support (contract, or our legitimate interest in helping customers, Art. 6(1)(f) GDPR).
  • To prevent fraud and abuse, such as repeated tests or shared logins (legitimate interest, Art. 6(1)(f) GDPR).
  • To keep payment and accounting records (legal obligation, Art. 6(1)(c) GDPR).

4. Who processes your data

  • Google (Firebase): hosting of this website, our database and the admin login.
  • PayPal: payment processing, as an independent controller under PayPal's own privacy statement.
  • WhatsApp (Meta): when we send you login details or support messages by WhatsApp.
  • ipapi.co: when you open the test request form, your IP address is sent to ipapi.co to pre-select your country.

5. Transfers outside the EU

Some of these providers process data outside the European Economic Area, for example in the United States. Where this happens, they rely on safeguards recognised by the GDPR, such as the EU Standard Contractual Clauses or the EU-US Data Privacy Framework.

6. How long we keep your data

  • Test requests: until the test has ended and is no longer needed, and no longer than 12 months.
  • Orders: for the duration of your plan, and afterwards as long as tax and accounting law requires (up to 10 years for payment records).
  • Support messages: as long as needed to handle your request.

7. Cookies and local storage

This website does not use advertising or analytics cookies. PayPal may set its own cookies during checkout. Admin accounts are kept signed in through the browser's local storage.

8. Your rights

You have the right to access, correct and delete your data, to restrict or object to its processing, and to data portability. Email support@nagare.tv to use these rights. You can also complain to the data protection authority in your country.

9. Security

Access to customer data is limited to authorised staff with authenticated accounts. We never store payment card details.

10. Changes

We update this policy when our processing changes. The date at the top of the page shows the latest version.