Refund Policy and Right of Withdrawal
We want you to be sure before you pay, which is why we offer a 24-hour test. If you change your mind after buying, this is how refunds work.
Last updated:
1. Your 14-day right of withdrawal
If you are a consumer in the EU, you can withdraw from your purchase within 14 days of the day you bought your plan, without giving a reason.
2. If your plan is already active
When you ask us to activate your plan during the withdrawal period and then withdraw, we refund the amount you paid minus a proportionate amount for the days your plan was already active.
3. How to withdraw or request a refund
Email support@nagare.tv from the address you used at checkout. Please include your name, your PayPal transaction ID and a clear statement that you want to withdraw, for example:
"I hereby withdraw from my contract for the Nagare [plan name] plan, bought on [date]. Name: [your name]. PayPal transaction ID: [ID]."
To meet the deadline, it is enough to send your message before the 14 days have passed.
4. When you receive your money
We refund you within 14 days of receiving your withdrawal, using the same payment method you used (PayPal). Your access ends when the refund is processed.
5. If the service does not work as described
If the service does not work as described and our support team cannot fix it, contact us. Independently of this policy, you keep your legal rights as a consumer, including a fix, a price reduction or ending the contract.
6. Test before you buy
The free 24-hour test lets you check the service on your own device and internet connection before paying. We recommend it, especially for older Smart TVs and MAG boxes.